Transition FAQs


Click and Pledge Specific FAQs:


Q. I currently use Click & Pledge for year round giving. Will my Click & Pledge account be automatically closed?

No! Per Click & Pledge, when the Great Community Give Click and Pledge website closes, all participating nonprofit Click and Pledge accounts stay open and become a regular Click & Pledge customer. Your account will no longer be associated with the Great Community Give campaign as it will no longer exist on Click and Pledge after November 24th. Nonprofits will still have access to its entire account including donor and donation history, transaction management, fundraising tools, etc. You will not have access to the profile page that was associated with Great Community Give, however. The current pricing for the Click & Pledge platform from Click & Pledge is the same for all regular Click & Pledge customers, so you will not see any rate changes as a result of the Community Foundation terminating the Great Community Give Click & Pledge website.


Q. How long will my Click & Pledge Great Community Give profile page remain active?

The Great Community Give Click and Pledge campaign website will be closed effective November 25th, 2019. All Click & Pledge Great Community Give profile pages will remain active until November 24th, 2019. Please note that your organization merchant account with Click & Pledge will still remain active after the GCG Click and Pledge website will be closed. You have the option to close your account or continue using Click & Pledge as a year-long donation platform for your own uses. The current pricing for the Click & Pledge platform from Click & Pledge is the same for all regular Click & Pledge customers, so you will not see any rate changes as a result of the Community Foundation terminating the Great Community Give Click & Pledge website.


Q. My organization receives recurring Great Community Give gifts, what do I need to do?

Per Click & Pledge, recurring gifts will continue as normal so long as an organization's merchant account is active. 


Q. How do I know if my organization has recurring gifts?

Per Click & Pledge, at any time an organization can run a system report for recurring gifts within Click & Pledge to get donor and transaction information. Please understand that should you decide to cancel your Click & Pledge account you will no longer have access to past donor and transaction information. You will need to export all appropriate information prior to cancellation. Should you need assistance please refer to the Click & Pledge Knowledge base at help.clickandpledge.com.


Q. Can I transfer the content of my Click & Pledge profile page to GiveGab?

No. You will need to create a new profile page within the GiveGab software system. The Community Foundation and GiveGab will be providing a live webinar on November 19th 11am-Noon, to get everyone acclimated to the new system and answer questions. For further details about the webinar see IMPORTANT DATES section below.  

VERY IMPORTANT Tip: Prior to November 25, 2019. be sure to save your Click & Pledge profile page content so that you may refer to it during the creation of your new GiveGab profile page.


Q. My organization only uses Click & Pledge for the Great Community Give, do I still need to keep the account active?

No. GiveGab partners with Stripe to process payments on giving days. Stripe is a PCI level 1 payment processor with the highest level of security available with the strictest standards  Stripe is also used by many high-profile companies, including retailers like Amazon.


Q. Who do I contact if I have any Click & Pledge questions? Or if I would like to cancel my Click & Pledge account?

You must submit a Click & Pledge support ticket at helpclickandpledge.com. 

GiveGab Specific FAQs:

Q. What is GiveGab?

GiveGab is an online giving platform that helps nonprofits raise money, engage donors, and manage volunteers quickly and efficiently. GiveGab offers a full portfolio of simple and easy-to-use products that allow organizations to function in a more streamlined manner.


Q. Does Great Community Give have a new website with GiveGab?

We will continue to use www.greatcommunitygive.org as the primary website for Great Community Give. To make a donation, donors will be directed to www.donate.greatcommunitygive.org, the website provided by GiveGab. PLEASE NOTE this new website will launch Monday, November 18th, 2019 for nonprofit registration. This website will be open to the public on November 18th.


Q. How can I participate in the Great Community Give 2020?

In order to participate in the Great Community Give 2020, all organizations must complete the registration process by visiting www.greatcommunitygive.org. Registration opens Monday, November 18th. For more information, visit the Nonprofit Toolkit located at www.donate.greatcommunitygive.org.


Q. When is the deadline to register for Great Community Give?

The registration deadline is Monday, January 13th, and the deadline to complete your giving day profile is Monday, February 17th.


Q. How much does it cost to participate in Great Community Give?

There is no Community Foundation fee to participate in the Great Community Give! However, donations made to your organization through the Great Community Give website will incur a 3% platform fee plus a 2.2% + $.30 credit card processing fee or a $3.00 flat processing fee for donations made via e-check. (E-check donations must be $50 or more to use ACH option.)

GiveGab DOES ALLOW donors the option to cover all fees.


Q. Does GiveGab use the same payment processor as Click & Pledge?

No. GiveGab partners with Stripe to process payments on giving days. Stripe is a PCI level 1 payment processor with the highest level of security available with the strictest standards, Stripe is also used by many high-profile companies, including retailers like Amazon.


Q. Will the Community Foundation provide small group, in person trainings to assist participants with GiveGab page setup?

No, GiveGab provides an intuitive software system, a robust series of training videos and live webinars for participants, and the real time customer support chat feature (blue chat bubble) located at the bottom of each page of the Great Community Give website. The GiveGab customer support team is there to help you and donors with all technical questions regarding the software!

However, if you need assistance with this transition, Amanda at The Community Foundation will be happy to support you. You may contact her via email: amanda@tcfhr.org.

IMPORTANT DATES:

LIVE WEBINAR: Final Steps to Success for the Great Community Give

March 24, 2020 llam — noon

With only a few weeks until the Great Community Give, there’s still plenty of time to make sure your the Great Community Give campaign is ready to go. In this webinar we’ll go over last minute tips and best practices to engage with your supporters and be successful on the Great Community Give. The the Great Community Give team will also be available to answer any and all of your last minute questions.

Should you have general questions about the Great Community Give please contact Amanda Bomfim, amanda@tcfhr.org or call the Community Foundation at 540.432.3863.